Burg Vital Resort Covid-19 information

The most frequent questions of our guests

Due to the regularly adapted guidelines, we kindly ask you to inform yourself about the latest information on the website of the Ministry of Health.

You may find all important information for a guaranteed worry-free holiday.

More information

The most important questions answered

Entry requirements

Due to regularly adapted guidelines, we ask you to inform yourself about the latest information on the websites of the Ministry of Health, the Ministry of the Interior, and the Ministry of Foreign Affairs.

FAQInformation in English (sozialministerium.at)

Arrival

In order to be able to start your winter holiday worry-free, you absolutely need one of the following two proofs at check-in for arrival:

  • A 2-G proof is
    • a self-isolation notice (not older than 180 days)
  • proof of a vaccine against COVID-19 centrally approved in Austria (Biontec Pfizer, Moderna, Astra Zeneca, Johnson & Johnson)
    • the second vaccination must not have been more than 360 days (12 months) ago
      ATTENTION: From 01.01.2022 the validity of the second vaccination will be reduced to 270 days (9 months)
    • In the case of a full immunization with only 1 vaccination (Johnson & Johnson), the validity begins from the 22nd day after vaccination and is reduced to a maximum of 270 days (9 months)
      ATTENTION: from 03.01.2022 a second vaccination is required for a 2-G proof
    • Vaccination – valid immediately if a positive PCR test was available at least 21 days before vaccination, but not older than 360 days (12 months)
      ATTENTION: from 01.01.2022 the validity of vaccination is reduced to 270 days (9 months)
    • Further vaccination (booster or booster vaccination) – this must not be more than 360 days (12 months) ago and between the last vaccination at least 120 days (4 months) must have elapsed.
      ATTENTION: from 01.01.2022 the validity after the second vaccination is reduced to 270 days (9 months)
  • EXCEPTIONS to the 2-G rule
    • Children up to the age of 12
    • Pregnant women – medical confirmation and a negative PCR test, but not older than 72 hours are required
    • People who cannot be vaccinated without endangering life or health. Proof from an authorised body of a negative result of a PCR test, the acceptance of which must not have been more than 72 hours ago, as well as a medical certificate in German or English must be presented.
Mask obligation
  • Public transport, buses, taxis, cable cars: FFP2 mask
  • Public areas in the hotel: FFP2 mask
  • Children from 6 to 14 years: mouth/nose protection
  • Pregnant women: mouth/nose protection

no mask requirement in the hotel:

  • at the table in the restaurant, at the bar and on our sun terrace
  • when practicing sports in our fitness area
  • in wet areas such as showers, swimming pool, steam bath
  • Children up to 6 years
COVID-measures in the house
  • all rooms to be disinfected with spray disinfection by Menke med. GmbH before arrival
  • Disinfectant dispensers available in all public areas
  • Personal hand disinfection upon arrival in your room
  • Daily disinfection of all public areas at Burg Vital Resort
  • Mask requirement for all our employees with direct guest contact
  • Contact tracing of our in -house and our external guests
  • Weekly testing of our employees for COVID-19 as part of "Safe Hospitality"
Cancellation conditions

General cancellation conditions

According to the AGBH (General Terms and Conditions for the Hotel industry)

  • 2 months or more prior to arrival - free of charge
  • 2 months to 1 month prior to arrival we charge 40 % of the travel price
  • 1 month to 1 week prior to arrival we charge 70 % of the travel price
  • By a short-term cancellation or a premature departure, we charge 100 % of the travel price

Cancellation conditions COVID-19

If the entire hotel operation must be closed due to COVID-19 measures or a new lockdown is imposed at the day of arrival for the region of Lech/Zürs or the entire state of Vorarlberg or if the Austrian borders are closed, it is of course possible to cancel your booking free of charge or to rebook your planned holiday to another date, if available.

Arrival in winter

The route between Lech and Warth is closed during the winter month. The Burg Vital Resort is located in the Oberlech traffic-free zone. People and luggage will be transported by the Lech-Oberlech cable car which operates daily from 7.00 am until 1.00 am. Upon arrival at the station you receive an envelope with tickets for the cable car and a parking ticket for the “Anger” underground car park. The parking garage is opposite of the Lech-Oberlech cable car station and requires a daily rate of euro 26 per car.

Should you arrive after 9.00 pm, please be so kind and inform our reception! How to get to Oberlech