Burg Vital Resort Covid-19 information

The most frequent questions of our guests

Since we have already made the first preparations for the upcoming winter season, we would like to take this as an opportunity to inform you about the current arrangements in the house as well as how guidelines will be in the village of Lech.

Safety and the health of our guests and our employees are certainly priority for the coming winter. To ensure your stay with us is as relaxing and comfortable as possible we have implemented a concept with various measures compliant with the regulations issued by the Austrian authorities. At the same time, we also want to react flexibly to restrictions or easing them in the individual areas. That is why we keep you informed about all measures on our website in the section COVID-19, by making constant adjustments and reserve the right to make all changes.

The most important questions answered

Cancellation conditions

In the face of this challenging times, we have decided adjusting the cancellation conditions for a worry-free winter holiday.

Below we would like to briefly summarise the updated cancellation conditions:

Cancellation conditions COVID-19

16th December 2020 to 9th January 2021

  • Cancellation of your stay at no charge until 11th of December 2020
  • from 11th of December 2020 until 1 week prior to arrival we may charge 70 %
  • By a short-term cancellation or a premature departure, we charge 100 % of the travel price

9th January 2021 to 24th January 2021

  • 2 weeks prior arrival - cancellation free of charge
  • 2 weeks until 1 week prior to arrival – we may charge 70 % of the travel price
  • By a short-term cancellation or a premature departure, we charge 100 % of the travel price

If the entire hotel operation has to be closed due to COVID-19 measures or a new lockdown is imposed at the day of arrival for the region of Lech/Zürs or the entire state of Vorarlberg or if the Austrian borders are closed, it is of course possible to cancel your booking free of charge or to rebook your planned holiday to another date, if available.

Travel dates which are not falling within the mentioned above time periods, general cancellation conditions will apply.

General cancellation conditions

According to the AGBH (General Terms and Conditions for the Hotel industry)

  • 2 months or more prior to arrival - free of charge
  • 2 months to 1 month prior to arrival we charge 40 % of the travel price
  • 1 month to 1 week prior to arrival we charge 70 % of the travel price
  • By a short-term cancellation or a premature departure, we charge 100 % of the travel price

https://www.burgvitalresort.com/en/winter/general-information

Wintercodex Vorarlberg

So that all guests can already make the most of the highest level of safety at the time of booking, every overnight stay in Vorarlberg in the winter season 2020/21 is protected by free cancellation insurance.

For further information please have a read through the attached document provided underneath.

Entry requirements

Due to regularly adapted guidelines, we ask you to inform yourself about the latest information on the websites of the Ministry of Health, the Ministry of the Interior, and the Ministry of Foreign Affairs. The website of Lech Zürs offers links to redirect to these pages.

Face mask

In addition to ski clothing, the mouth and nose protection will also be an important accessory for using the lifts while skiing. Please remember that the mask is mandatory to wear in all buildings. However, if you have forgotten about the "must-have" of the season, we are happy to offer reusable masks for sale at the reception. The latest ordinance of the Austrian Federal Government foresees the wearing of mouth and nose protection in all retail shops, all authorities, and all public means of transport.

For your safety, all employees wear a mouth and nose protection or a visor.

PCR tests for our guests

To guarantee the safety of our guests, we are offering a PCR test for the coming winter season. You receive the PCR test set from us and perform the test by gurgling method. We bring this sample through our logistics partner “medlog” to “Novogenia”, one of the leading laboratories for COVID-19 analyses. And then you will receive your result via SMS to your mobile phone. Price for our guests euro 95.

Arrival

The Lech - Warth route is closed during the winter months. Burg Vital Resort is located in the Oberlech car-free zone. Passenger and baggage transport is carried out via the Lech – Oberlech cable car, which runs daily from 7:00 a.m. to 1:00 a.m. There will be an envelope ready for you, which provides the cable car tickets, the garage entrance ticket of the “garage Anger" (daily price of Euro 26,00) as well as a mouth and nose protection.

If you arrive after 9 p.m., please contact our reception on +43 5583 3140.

Departure

With regards to take care of each other, we kindly ask to keep your check-out time at 11 a.m. in mind to be able to guarantee the cleaning and disinfection intervals for all our guests accordingly. We ask for your understanding as late check outs are not possible due to the current situation.

In room facilities

All reading material from bedrooms will be removed. Please order your morning newspaper with reception on arrival. Writing materials and the guest directory has been removed to reduce contact points. All information from the guest directory can be found on your Suitepad which can be found on your bedside table in your room. For any advice or additional information, contact reception.

Furthermore, a personal safety kit containing a face mask as well as hand sanitizer will be awaiting you in your room.

In case of illness

If you do not feel good or suffer from symptoms of illness, we kindly ask not to start your stay with us with regards to everyone's safety.

Label "Safe Hospitality"

Our employees are tested weekly on COVID- 19 and we are recognised with the label "Safe Hospitality".

Swimming pool and sauna

Our swimming pool is of course at your disposal with a maximum use of 6 people per swimming pool at the same time. At your disposal are a Finnish sauna, a “Stuben” sauna and a Himalayan soft sauna. Throughout the vitalSPA there will be subtle signage to help guide us all to maintain physical distancing and spatial awareness.

Relaxation areas in the wellness area

We arrange our relaxation beds that way to be able to guarantee the required minimum distance in accordance with the issued regulations.

Massages and cosmetic treatments

Massage, beauty and hairdressing treatments are offered to our hotel guests in strict compliance with safety and hygiene measures.

For appointments, we are of course happy to call us on +43 5583 3140 or send an e-mail to vitalspa@burgvitalresort.com.

Our staff are equipped with visors or mouth-nose protection for all our safety.

Gym

You can use our gym without restrictions, we take all hygiene precautions for you to make your workout as safe as possible. However, we kindly ask you to remain socially distant to other guests.

Daily active programme

Due to the current situation, the maximum number of participants is limited to 10 people due to government guidelines.

Concept for skiing

The concept of the cable cars can be found on the website of Lech Zuers Tourism and Ski Arlberg.

https://www.skiarlberg.at/en/regions/information-coronavirus

Restaurant and breakfast buffet

Our dining options have been adapted too to be both compliant and allow you to experience every aspect of dining at Burg Vital Resort. Despite the new framework, we can promise you that our culinary journey in the house will not have any changes.

As usual, we will be happy to offer you our rich Burg Vital breakfast buffet, our team will be happy to assist you with assembling your breakfast selection at the buffet.

All our menus are now accessible via QR codes and saved on our Suitepads. Single use paper versions will be available too. Furthermore, we guarantee the prescribed minimum distance between the tables.

Hygiene measures in the house

Our room cleaning methods have been enhanced to include a spray disinfection provided by Menke Med GmbH upon arrival. Throughout the hotel you will find hand sanitizing stations for your use. Daily cleaning and disinfection of all public areas at Burg Vital Resort. We also take care to ventilate all rooms at regular intervals.

Lifts

As it is not possible to remain socially distant to other guests while using the lift, we kindly ask you to use our lifts in the hotel only with persons you are belonging together with.

Child care

This winter we will divide the care of the children into two smaller groups and ask for your child to be registered in the children's club. Our children's club is available to our little guests on 6 days from 4 pm to 10 pm.

For the safety of our young guests, we guarantee the highest hygiene standards.